Frequently Asked Questions

Regular donations are incredibly valuable, helping us respond to urgent needs. Impact Partnerships go a step further.

They:

- Support specific and measurable outcomes like "desexing a remote community dog"

- Create momentum over time

- Consistently support the movement behind long-term change.  

- Help build sustainable systems that reduce animal suffering in remote Far North Queensland over time.

You can support in two ways:

1. Ongoing contribution

Choose a weekly, fortnightly, or monthly amount directed toward specific outcomes you care about.

2. Customer-Powered Growth program

Link your support to meaningful triggers, such as:

- Each new client or booking

- A product or service sold

- A monthly business team target

Linking your donations to customer-powered triggers influences customer behaviour, helping you achieve business goals. Each time the trigger occurs, it funds a defined outcome.

Yes.

Individuals often choose a simple frequency-based contribution like weekly, monthly etc.

Businesses often choose trigger-based giving via our Customer-Powered Growth Program, or a combination of both.

Both are equally valued. What matters most is that your support aligns with how you want to be involved.

All Impact Partners receive:

- Access to our monthly Impact Partnership report which includes:

- Transparent reporting on the outcomes funded that month

- Insight into all our rescue and prevention initiatives

- Tips on how to maximise your ROI via your Impact Partnership

- Impact and community stories

- Access to our resource library, making it easy to communicate your involvement and the outcomes you’ve directly funded. This library includes:

- Professionally designed, 'ready to use' or 'ready to customise' social media tiles

- Copy and paste captions

- Copy and paste email templates

- A digital 'partners' badge you can add to email signature and marketing content.

- One-time feature shared on our social media stories - optional.

- The ability to share the impact you're creating with friend, family and customers in an authentic way

- A deeper connection to the RAA movement

Impact Partners whose monthly donation totals $400 or more, will also receive

- An extra, custom report on the outcomes YOU funded that month, plus year-to-date stats in a single-page shareable format!

- Professional graphics with your logo included, ready to share.

- Logo on our website

- 1 social media post on our feed, recognising your contribution

- A feature shared on our social media stories once a month

- A thank you in our newsletter, and a business spotlight feature

- A certificate of appreciation

Impact Partners whose monthly donation totals $1,300 or more, will also receive

- Logo on our weekly newsletter footer

- 1 social media post a quarter on our feed, recognising your incredible contribution

- Plus consideration of any other requests you may have

We prioritise transparency and follow-through. If we say an outcome was funded, we show you how.

Partners regularly see increased customer engagement when their funding supports outcomes people care about.

Yes.

Impact Partnerships are simply tax deductible donations.

All donations are GST-free

Absolutely.

We understand circumstances change. You can adjust your contribution, switch outcomes, pause, or end your partnership at any time.

We work alongside existing veterinary programs, councils, animal management, and community services.

Our approach is collaborative, respectful, and practical. We focus on filling gaps, improving access, and providing sustainable solutions that work on the ground.

For frequency based outcomes you can:

- Select your outcomes and complete the check out process on this page.

If you want to utilise our Customer-Powered Growth Program to strengthen your ROI, you can either:

- Fill out the form on this page, and we'll be in touch; or

- Book a short conversation to talk through options and find the right fit

Yes. You can choose either option.

You can support Remote Animal Assistance through:

- A set frequency, such as weekly, fortnightly, or monthly, or

- A trigger-based model, where a defined outcome is funded when something specific happens in your business (for example, a new client, booking, sale, or form submitted). We call this our Customer-Powered Growth option.

Both options fund clear, measurable animal welfare outcomes. You simply choose what fits your business best.

Absolutely.

Many businesses begin with a simple recurring contribution and transition to a trigger-based model once they’re ready. You can switch models, adjust outcomes, or combine both at any time.

For example, you might commit $400 per month to bring one animal into care, while also enrolling in our Customer-Powered Growth option - linking an additional outcome to a business milestone, such as funding a community prevention visit each time you sell a property over $1 million.

Yes!

We encourage it. This is about alignment, not pressure.

You’re welcome to book a short conversation via the link on this page or email us at [email protected] to talk through your options before filling anything out.

Yes. Your partnership is designed to be flexible.

You can change your trigger and the outcome you’re funding at any time. Many businesses do this based on what they’re promoting or launching in a given month.

For example:

- If you’re running a $499 offer, you might choose to link that to a smaller, high-impact outcome.

- If you’re launching a higher-value offer or campaign, you may choose to fund a different outcome that provides greater incentive for your customers.

This flexibility allows your giving to stay aligned with your business activity, cash flow, and priorities, while still contributing to meaningful, measurable impact.

If you’d ever like help matching a trigger to the right outcome, we’re happy to guide you.

Each outcome amount is based on real program costs including veterinary fees, transport, freight, medication, staffing and coordination. We have carefully measured the cost of delivering each outcome, and have tried to minimise our pricing to ensure maximum impact.

We try our absolute best to avoid this scenario, actively working with Impact Partners to ensure the variety of outcomes funded aligns with our operational capacity and goals. In the rare circumstance an error occurs and a specific outcome is over-funded, we will work with the effected Impact Partners to find suitable alternative outcomes or defer delivery of the over-funded outcome to a later time.

We record outcomes through veterinary reports, community visit logs, and internal tracking systems. Impact Partners receive regular reporting outlining exactly what has been delivered.

No. Impact Partnerships are flexible. We can help you match a contribution to meaningful outcomes at almost any level. Reach out if you have a specific amount you would like to fund, and we can give you some options for real outcomes that you could fund.

If the trigger doesn’t happen, no outcome is funded that period. Many businesses choose to combine trigger-based giving with a small baseline contribution to maintain consistency.

Frequency based: Very little. You simply choose your outcome, select a frequency and complete the checkout process! Then, we'll reach out and ask for some basic details so we can acknowledge your contribution (optional).

From there, it's totally up to you how much promotion you do in celebration of being an Impact Partner. We've made this super easy, with simple ready-to-use social media tiles and copy-and-paste captions to make marketing your impact as simple as possible.

Customer-Powered Growth Program: Still very little. If you know exactly how you want to structure your Partnership, simply fill out the form on this page. If you want a little more guidance, we can book in a quick chat to complete the set up.

From there, we'll ask you for some details and logo, and give you access to customised ready-to-use social media tiles with copy-and-paste captions to make marketing your impact as simple as possible.

Reporting your trigger quantities is simple and streamlined with an email sent to you by the 2nd week of each new month requesting the number of triggers you achieved. Then, we simply invoice you.

Alternatively, if you're happy to store your card details on file (secured), we can auto-charge your card and just send a paid invoice to save you a step.